How much do you charge for shipping? TOP
Shipping charges are free from Vickie Lee website, for retail sales within the US. International buyers please contact me first to calculate shipping charges. Shipping for discount orders will be actual costs, including insurance.
What if I'm unhappy with my purchase after I receive it? TOP
PLEASE....contact me within 3 days of receipt for a refund, minus my shipping fees for sending the item to you. Unless you purchased more than one item, then I will do a full refund on the item you are returning.
After the initial contact, if the product is not returned in a timely manner, then your refund will be in the form of full store credit, once the original purchase has been returned in it's original condition.
Returns after 14 days will be at the discretion of this website. Please be sure to insure your return package, to protect us both from loss. Please notify me before returning any product, for a refund or credit.
These terms are guideline, please feel free to email or call me to discuss other options or your particular set of circumstances. My goal is to keep a customer happy, not to just make a sale. Thank you for visiting my site. ~ Vickie ~
I have a resale number, how can I omit sales tax ? TOP
I always require a signed resale card on file before omitting sales tax from a California purchase. If you wish to purchase an item from the website and want to submit your resale number, email me a photocopy of your resale certificate and put your number in the memo box when using the shopping cart. Click on "no state" when choosing the state you live in to omit sales tax being added. I will send a resale card with your beads which will need to be filled out, SIGNED and returned to me within 5 days to have on file. The photocopy is only a temporary acceptance for resale, and to speed up delivery of your beads. The state requires a signed card so I do have to insist on the signed card being returned. Thank you for understanding.
I live far away, how can I see your work? TOP
I have been selling on Ebay, the link is to the left of this page. I hope to have the majority of those customers follow me to this website for even more designs.
Check my events calender for a show I might be attending in your area. Always feel free to contact me with any questions regarding seeing my work. And of course, thank you for your interest in my work!
Can I special order something from you? TOP
Always ask. Your request might be something I have in the huge inventory I maintain for my stores and shows. I normally do not do custom orders but if my schedule permits, I will see what I can do. I will list your requested items on the website and notify you when they are available.